Regulations of the Bioelixire Thick Hair online store


  • The customer can fill in the registration form at Opening and maintaining an account is free of charge.
  • Having an account in the Store allows you to make purchases without having to provide your personal data each time. Each login takes place using the data provided in the registration form.
  • The customer has the option to delete the account at any time.

Terms of service

  • The online store is run by Bioelixire Polska, ul. Dunajecka 19, 60-413 Poznań, NIP 9721266342, REGON 365282435
  • The online store at allows you to make purchases via the Internet.
  • Registration can be made after the basket is full or before placing an order. The registration authorizes our company to issue a VAT invoice without a signature. The data provided during registration will be used only by Bioelixire for invoicing and correspondence.
  • Orders are accepted all year round 24 hours a day by electronic means. Placing an order means automatic acceptance of these regulations.
  • A receipt or (after receiving the necessary data) a VAT invoice will be issued for each order.

Order cancelation

  • A placed order may be canceled by e-mail via the contact form.
  • The order sent to the customer cannot be canceled.
  • All prices are given in PLN and include VAT. The price given for each product is binding at the time of placing the order by the customer. The store reserves the right to change the prices of goods on offer, to introduce new goods to the online store’s offer, to conduct and cancel promotional auctions on the store’s websites or to introduce changes to them.
  • Shipping costs are added to each order, unless the order exceeds a certain amount. The goods are delivered in the manner chosen and specified in the order by the customer.
  • The binding price for the parties to the transaction is the price displayed on the product at the time of placing the order.
  • The content of the online store does not constitute an offer within the meaning of the Civil Code, and therefore placing an order by the customer does not mean an immediate conclusion of the contract. By completing the order form, the customer places an offer to buy a specific product.
  • In justified cases, the store reserves the right to refuse to execute the order, limit the method of payment or demand a prepayment.
  • All products offered in the store are free from physical and legal defects.


  • Within 14 days from the date of delivery of the ordered goods, the retail customer has the right to return it without giving any reasons as part of withdrawal from the contract, according to the general principles resulting from the provisions on concluding a distance contract. The goods returned in this mode will be accepted only if they are sent back in their original, undamaged packaging with all its contents (product, fiscal receipt or VAT invoice, customer’s written declaration of withdrawal from the purchase contract and the account number to which the money should be returned) and will not show any traces of use, alterations, etc.
  • The right of return does not apply to wholesale customers.
  • The date of dispatch may not exceed 14 calendar days from the date of delivery of the goods to the buyer. The shop does not accept late parcels.
  • The return shipment must be accompanied by a written declaration of withdrawal from the contract with the account number to which the payment should be returned (download the withdrawal form)
  • If the withdrawal from the contract is accepted, we will refund the money within 7 business days from the moment we receive the return shipment together with the written withdrawal from the contract.
  • Warranty, complaints and the right to withdraw from the purchase contract do not apply when the product is affected by mechanical damage of external origin. Therefore, before accepting the parcel, you should always check that it has not been damaged in transit. If any damage has been found, a damage report should be drawn up with the courier. This operation must be performed upon receipt of the parcel. The above protocol is a necessary condition for the possible consideration of the customer’s claims for damage or theft of the shipment during transport.


  • Farouk Systems ul. Wejherowska 24, 60-446 Poznań
  • A signed complaint form with the advertised product, which will not bear any traces of use, modifications, etc., and a purchase document (receipt or invoice) (download the complaint template)
  • Complaints are also subject to incomplete execution of the order, i.e. delivery of a smaller number of products than that which was ordered. In such a situation, in order to submit a complaint, it is enough to send a complaint form in accordance with the Act, point 17 above.
  • In the complaint, the customer should provide contact details enabling contact with the customer, e.g. telephone number or e-mail address.
  • The seller will inform the customer about considering the complaint within 14 days of submitting the complaint.

Personal data protection

  • In accordance with the Personal Data Protection Act of August 29, 1997, we undertake to protect personal data received during the registration process. Pursuant to this act, you have the right to access, modify and delete your data.
  • When making a payment by credit card, your credit card details are transmitted through a secure website using SSL encryption. In addition, the payment is secured with the CVV2 / CVC2 code

Final Provisions

  • In accordance with the Personal Data Protection Act of August 29, 1997, we undertake to protect personal data received during the registration process. Pursuant to this act, you have the right to access, modify and delete your data.
  • The regulations may be changed at any time. Amendments to the regulations are effective from the moment of their publication in the online store. The changes do not adversely affect the rights and obligations of the user with regard to the services already provided.
  • In matters not covered by these regulations, the provisions of the Civil Code shall apply.
  • Any comments regarding the functioning of the store, the presentation and credibility of data or irregularities found, should be sent to the e-mail address
  • The store uses a cookie policy, which defines the rules for the use of cookies (i.e. their storage on the user’s device and accessing them) in the store. Lack of changes made by the user in the browser means acceptance of the cookie policy used by the store.