Complaint procedure
Send a complaint notification by e-mail to: biuro@bioelixire.com immediately after you notice a product defect. In the message, describe in detail the circumstances of noticing or occurrence of the problem with the date, specify your expectations (refund, replacement of the product with a new one) and provide your contact information. Then send the goods to the address of the store.
We will respond to your request within 14 calendar days of receipt – if the complaint is accepted, we will refund your shipping costs.
RETURNS
We care about the high quality of the products offered in our store. If, despite our efforts, the goods you receive do not meet your expectations, you have the right to withdraw from the contract within 14 days and return the goods if they have not been unpacked or used. Shipping costs will be borne by the buyer.
Procedure for returning goods
Return of goods purchased through the online store can be made within 14 calendar days after delivery of the shipment. Within this period, you must send by e-mail to the e-mail address of our store: biuro@bioelixire.com a statement of withdrawal from the contract, and send the parcel – if it does not reach us before the deadline, we will ask you to provide proof of postage.
We will automatically refund your money using the payment method you chose when you made your purchase, unless you explicitly state in your statement what form of payment you prefer. It will be ordered when we receive the returned goods.
If you have any questions, we remain at your disposal – you can contact us by email or phone! Details of returns and complaints are described in the Terms and Conditions of the store.
NEWSLETTER
Want to stay up to date on our offer and current promotions? Subscribe to our newsletter
